Here’s some answers to FAQ on our latest model the Olimpico:
1. How long should I expect before I receive my shoes?
For any shoe that is in stock, we ship the next business day. If the size is back ordered, see the next questions.
2. Why are some shoes back ordered sometimes?
We carry over 20 different sizes in 3 colors– with all of our shoes being hand made in fair trade conditions. We have a broad customer base, who come is all different sizes. In effect, it is not possible to have 100% availability in all sizes. Think of it this way, if you go to a shoe store, they usually only have a few shoes in each color and not every size– often the customer winds up getting a different model or going a size bigger than what they originally picked out.
3. What if the size and color I want is back ordered, what happens next?
Risto Sports is constantly restocking shoes. In any of our stock models, we will make the shoe size you ordered for you. It will take 2 -4 weeks. Again, these shoes are hand made using locally sourced material (ie lower carbon footprint), so they are a small work of art to produce.
4. Why are the sizes listed only in US men’s?
Here is what we did to simplify sizing. We listed all our sizing in US Men’s. Why? because:
A. We found that it was easiest for US and International customers to convert to US mens vs using the shoes South American system
B. We found many men who ordered “women’s” shoes and women who ordered “men’s” shoes. So, I guess we’re ahead of the curve in terms of eliminating gender biases.
— ie we’re not stereotyping women into having tiny feet and only wearing pink, and we’re not stereotyping men as only having wide feet and never wearing pink.
C. The original sizing system we use is GENDER NUETRAL. Our hand made shoes are converted from a gender Nuetral South American system into US. Some companies have “men’s” and “women’s” shoes only as a marketing scheme.
5. How do I select the best size?
Simply order your normal size in US men’s; we have a sizing chart on our site to help you. If you still are not certain, then at the time of your order, please note in the order comment box several shoe sizes you wear and in which brands. For example, based on customer feedback, our sizing is similar to Nike.
6. What if the shoe I get feels too small or too big?
First, try the shoes on carpet with clean socks on and do some air snatches at the end of the day when your feet are the largest. About a 1/2 inch of space is ideal, all though some people prefer more or less (most podiatrists recommend a FULL Inch!). Per our website’s terms, you may exchange them. Yes, you will need to provide roundtrip shipping costs. Think of it this way, if you drove to the store and bought a pair of shoes then wanted to exchange them, you would still have to drive back to the store to do the exchange, then drive back home with your new shoes. Another example– ever need to change the day of your flight, every airline charges substantial change fees as one change can have a huge effect on operating losses.
7. For exchanges, some companies pay for one leg of shipping, why don’t you do that?
Many of theses companies have small children in Asia making their shoes so they can afford to do this. Some of these companies are even giant corporations On the other hand, there are many high quality shoe manufacturers that do not pay for exchange shipping and see it as the customer’s personal responsibility.
8. Can I return my shoes? I go them 2 months ago, and they are a little too loose and I don’t want to wait to exchange them.
UNWORN shoes can only be returned with in 2 weeks of receipt of the item. You will be refunded the cost of the shoe minus a 15% restocking fee. You will not be refunded the shipping as the shipper already fulfilled the service of delivering the shoes to you.
Returned shoes cause variation in shoe demand, ultimately, increasing inventory costs. Further, returned shoes must be refurbished which also costs money.
The key to keeping products at a lower price then most other weightlifting shoes on the market AND in fair trade conditions AND lower carbon footprint is to absolutely minimize returns and exchanges as they are externalities to our friendly shoe making ecosystem.